Qwest’s Tier 1 Dedicated Internet Access (DIA) service offers a premium level of performance and security. Available throughout the United States, Qwest DIA service also provides high-speed Internet access to more than 240 major cities in 19 European countries and Asia.

A state-of-the-art, sophisticated OC-192 IP network infrastructure keeps you up to speed by making efficient use of your bandwidth through their unique multiprotocol label switching (MPLS) network. Every packet of data that goes through the Internet Port is identified, labelled, and then prioritized to allow the types that require more bandwidth (such as VoIP and video conferencing) to go through the line first, ensuring that the traffic passing through your line never overloads and clogs the network.

Qwest understands that your current access needs are likely to grow in the future. As a result, they offer access speeds and pricing plans capable of meeting both your current requirements and future needs:

• Flexible pricing options are available including: flat port, tiered, and burstable service offerings
• Scalable network point-to-point access speeds ranging from 128 Kbps up to 10 Gigabit Ethernet

In addition, Qwest’s Internet port is a highly visible network service that prides itself on having one of the best service teams available. Their technicians monitor your connection 24/7, and handle everything from the installation to the configuration and troubleshooting of your network.

In the rare event that you do come across an issue with your connection, Qwest tech support is available via telephone, or through the Qwest control web-based portal that each customer is provided access to. However, this unique gateway is more than just a way of getting in touch with customer service; you can also set up the way your connection performs within this portal, as well as view and purchase other Qwest products.

Industry-Leading Service Level Agreements (SLAs) Monthly Network Averages

• On Net: Latency 42ms
• Off Net: Latency 95ms between the top five networks
• 24/7/365 customer service and technical support
• 100% IP Network Availability Goal
• Packet Delivery: 99.9%
• Reporting: 10-minute proactive outage notification goal