Interactive Voice Response (IVR) is a major advancement in modern telephony technology that allows customers to make use of any touch-tone telephone system to interact with a database. Mainly utilized to secure information and upload new data, IVR systems eliminate the need for human interaction by directly connecting them to a specific database.

Assessing Customer Satisfaction with Unparalleled Ease and Simplicity

XO IVR Services allow clients to quickly and easily set up and create customer support service centers. IVR technology lets users monitor customer response and satisfaction using conventional touch-tone technology for remote data inputting.

XO IVR Services increase client savings, reduce capital expenses in relation to customer care services and automated sales, and greatly reduces the need for companies to hire and train staff to maintain their customer care centers. Moreover, IVR automated systems are capable of conducting sales whereby potential customers employ a standard touch-tone telephone for purchases.

Wide Range of Supplementary Products and Services to Address Specific Business Requirements

XO Communications is one of the worldwide leaders in IVR services. XO IVR systems are the pioneers in proactive communications, allowing their clients to contact customers before they call. In addition, it employs several support applications, such as VoiceXML, CIM, OCS, and SIP Server software from Genesys Labs for more improved infrastructure and network facilities. XO also allows clients to use its Enterprise Voice Managed Services (EVMS) that offers 24-hour automation or Operator Assisted Customer Care Services.

Operated through XO’s powerful and extensive IP network – with its carrier-grade facilities and next-generation technology – XO offers bonus interactive customer management solutions, such as Intelligent Call Routing, Hosted VoiceXML and Outbound Call Automation, to enhance its IVR services.

Additional Resources

Please contact your Fastblue.com client manager to learn more about how XO Communications can help your business!