Centrex is a subscription based comprehensive business telephone system that delivers PBX-like features with internal and Public Switched Telephone Network (PSTN) admission to individual desks. In order to achieve strong call capabilities, Centrex business lines provide a turnkey, subcontracted solution equipped with all the features, functions, and applications needed by regional and national customers.

Features include:

• 911 access
• Directory Listing
• Three Way Calling
• Call Forward Busy
• Directed Call Pickup
• Itemized Usage Billing
• Station-to-Station Dialling
• Conference Calling – Meet Me
• Call Waiting Display of Caller ID
• MWI – Message Waiting Service
• Call Forwarding of Call Waiting Calls
• Executive Busy Override and Override Exempt
• Direct Inward Dial (DID) / Direct Outward Dial (DOD)
• Caller ID – number only, blocking (per call and per line)
• Call hold, transfer, forward, call waiting – with cancel call waiting, etc.

Centrex Advantages

• Improved customer service – Centrex improves call management by offering customers a low-cost access to several technologically advanced features.
• Increase in productivity – Comprehensive features keep you on task and efficient, for example, Centrex Intercom enables you to know the name and the number of the person calling on the other line even before you take the call.
• Regular upgrades without expensive purchases – Enjoy competitive pricing and savings as you do not need to sustain an internal PBX or Key System. There are no additional capital costs and no maintenance expenses that you need to spend on.
• Boundless potential for growth – As your business develops, Centrex provides the flexibility you need to include or eliminate certain lines or functions. Centrex is easily scalable according to your growing business needs and it spans locally, regionally and nationally as compared to using a PBX or Key System. Its scalability comes with no additional up-front investment allowing you to save on costs.
• Direct access – Centrex business lines provide a fast and convenient way for customers to get in contact you and your employees. Each employee has their own line and DID number together with simultaneous access to dial tone and the PSTN which makes it an enhanced service.
• Reliability – Dedicated customer service and support representatives handle your problems, concerns, and issues 24 hours a day.