Frequently Asked Questions

Everything You Need to Know, Simplified

Got questions? Check out our FAQs to see how Fastblue helps you source smarter, deploy faster, and save more.

What does Fastblue do?

Fastblue simplifies how businesses engage with their global connectivity, networking, and communications services. Our customer-focused team and platform empower organizations to visualize, manage, and assess global telecom assets in real time.

Why should I choose Fastblue?

We help you save money, shorten deployment times, and remove the stress of managing carriers and multiple providers. We are single point of contact for global business networks. One team. One contract. One clear solution.

Who is Fastblue best suited for?

We are a great fit for any business looking for cost savings and faster deployment on their connectivity, cloud, and data center solutions. For SMBs and enterprise alike, we provide one point of contact, one contract, and one monthly bill. Smart and simplified, for every business.

Can I use Fastblue if I already have services with another provider?

Yes, absolutely. Our unified platform is available to any business, even if you are currently under contract with a different provider. Gain visibility and insights with our robust circuit monitoring and asset management. Read more here. Or, contact our team to get started.

How do I manage my services across multiple sites?

Easily and conveniently. Our unified platform gives you complete visibility and control over multiple services, sourced from multiple suppliers, across multiple global sites. We put accessible, actionable network insights right at your fingertips.

Does Fastblue provide service to my area?

Yes! We source, deploy, and support global connectivity in over 180 countries around the world. With over 3,000 suppliers in our trusted ecosystem, we can help you find best-in-class global, regional, and local services that fit the needs of your business.

What makes Fastblue different from carriers or agents?

We act as your partner. We handle everything from quoting to deployment and support.

Do I need technical knowledge to work with Fastblue?

Nope! We've got you covered. Our managed solutions handle all the project details - sourcing, deployment, and support - and we make sure certified technical engineers and the right technical expertise are available for installations, testing, upgrades, and more.

Can Fastblue get me better pricing?

Yes! By managing over $125 million in network spend, Fastblue leverages significant buying power to negotiate the best possible rates for our customers. Our wholesale purchasing from a trusted ecosystem of top-tier suppliers helps clients save up to 40% on their global connectivity costs.

Will I have to manage multiple carrier contracts?

Nope. Unlike some of our competitors, at Fastblue we provide you with a single contract to cover your global services. And, we can help negotiate the best pricing and optimized terms each time one of your services is up for renewal.

Are there extra fees for working with Fastblue?

No. We provide transparent pricing, invoice details and visibility, plus a single, consolidated monthly bill. And with our Payment Tracker, you can easily view and manage payment options.

Can Fastblue help with contract renewals?

Yes. With our unified platform, you can easily manage end dates, quotes, and contract renewal options.

As a contract end date nears, we work with you to review service terms and pricing - helping you secure the most competitive rates available.

We also offer audits and reporting on your total telecom spend. This process can reveal inefficiencies like overspending or outdated services, so you can make informed decisions and boost cost efficiency.

Is there a minimum spend to work with Fastblue?

Nope. No minimums. Just partnership. At Fastblue, we believe every business deserves outstanding support, no matter the size of the order. Whether you're sourcing a single service or rolling out a large deployment, we are here to help you succeed.

Who do I contact if I need help?

For outages or network issues, contact our 24/7 global NOC by phone at 888 964 BLUE or send an email to support@fastblue.com. For billing or other administrative issues, please contact your Project Manager or any member of your dedicated account team.

Who do I contact if something goes wrong?

For outages or network issues, contact our 24/7 global NOC by phone at 888 964 BLUE or send an email to support@fastblue.com. For billing or other administrative issues, please contact your Project Manager or any member of your dedicated account team.

Can Fastblue monitor my network?

Yes. We provide 24/7 circuit monitoring. Easily view the current status of any circuit using the Circuit Monitoring options in your Asset Manager portal.

How does Fastblue handle support tickets?

As quickly and effectively as we can!When you submit a ticket to our 24/7 global NOC via the Help Desk options in your Asset Manager portal (or by calling or emailing the Support team), our technical support team starts the process to resolve your ticket as fast as possible.Our outstanding NOC/Support team is able to resolve most trouble tickets within hours. If resolution cannot be achieved quickly, then our team escalates the issue and stays in regular communication (with both you and any suppliers, carriers, or technicians needed) until the problem is fixed and the ticket gets resolved.

How do I keep track of my services at each site?

Gain complete visibility into your network services across all locations with our intuitive Asset Manager. Easily manage your current inventory, access pending quotes or request new ones, check the status of support tickets or submit new requests—all from one centralized platform. Stay informed and in control, anytime, from anywhere.

Do you help with installations and deployments?

Yes, absolutely. With Fastblue, you get a dedicated project team to manage the details and timeline of your deployment, saving you time and money. We also handle the technical expertise needed for your project. We contact and communicate with any engineers or certified technicians required to install, test, upgrade, or maintain your services. Additionally, for support issues, our 24/7 global NOC resolves tickets quickly and effectively.

Will I still need in-house resources to manage services?

It depends on what works best for you. When you partner with us, you free up money, time, and in-house IT resources. Fastblue manages the day-to-day details of your network deployments, across all your global sites and services.

However, some organizations prefer to have their in-house teams involved in technical aspects of service deployment. Either way, we work as your partners, collaborating with you and adapting our role to fit your preferred level of involvement.

Simplify Sourcing with Fastblue

One contract, one bill, lowest rates, no hassle. Simplify sourcing with Fastblue for the best telecom solutions.

Fastblue portal dashboard.