Visibility and Cost Savings

Industry:

Manufacturing

Employees:

>60k

Revenue:

>$20B

Our customer since:

2015

Cost and Support Challenges

Our customer, a global leader in storage and manufacturing, struggled with managing hundreds of different internet service providers across their 500+ global sites. Because their existing ISPs were individually managed, cost, support, billing, and project management were ongoing challenges. Cost was the major issue: the customer was paying nearly twice the market rate for services; they were still paying for disconnected services at some locations; and, they lacked visibility into their current contract terms and renewal options. Support was also a significant and ongoing issue. During disruptions and outages, there were challenges identifying the correct circuit information and properly conveying it to their underlying suppliers, which delayed ticket resolution.

Fastblue Solutions

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Giant Savings. One Provider.

Our project team performed an assessment of connectivity services to identify overspend and to redesign a solution around the most effective carrier strategy. With Fastblue as their single-source global connectivity provider, our customer achieved over $7M cost savings and increased network redundancy. What was previously over 100 separate contracts is now managed by Fastblue using one contract, one monthly invoice, one global NOC, and one dedicated project team. The customer now has visibility across all sites and services with our easy-to-use customer portal.

Without Fastblue

Paying 2x market rate for connectivity services
100s of individually managed ISPs
Overspending for disconnected circuits and poor contract terms
Poor support of global services
No visibility into services across 500+ sites
Poor customer service and technical support for global connectivity services

With Fastblue

Over $7M cost savings
Single-source global connectivity provider
Redesigned solution with competitive pricing and contract visibility
Centralized, global NOC available 24/7
Simple access to inventory, billing, and ticketing
One provider, one contract, one bill, & one NOC providing outstanding customer service

Centralized NOC. Faster Ticket Resolution.

Our solution reduced the time needed to achieve ticket resolution by more than 25%. With our centralized, 24/7 global NOC, the customer’s 500+ sites were now able to manage ticketing for services worldwide with speed and simplicity. No more confusion or delays from missing or unidentifiable circuit information. We delivered a single-source solution that streamlined their global support process. And, our customer portal provides faster opening, closing, and resolution of support tickets for services and sites around the world.